We’re always looking for the best
Want to work for a company that develops your talent and supports your ambitions?
That’s what we do and what makes us a great organisation to work for. We’re a welcoming company that helps one another achieve great things, both individually and as a team. Whether you’re just getting started, want a change in direction, or are looking to progress up the career ladder, the opportunities here are fantastic.
There are many departments where job opportunities come up — machinery and equipment sales, the hardworking back-room teams supporting the administration office, importing and warehousing, marketing and sales, or aftercare. Whatever the department, we make working here motivating, rewarding and satisfying.
Current vacancies
Aftersales Manager | Nurney
To provide leadership, management and co-ordination for all the aftersales activity with Reesink IRE Ltd including parts, training, retail servicing and customer support functions. To develop initiatives and consistent team performance that will deliver the highest standards of customer support and services. To enhance sales of parts and service within the territory, and promote and grow the market share of parts and service within the territory.
The role
- To maintain a high degree of customer service across the aftersales operations – ensuring that we have ownership of customer problems
- Primary contact for all servicing enquiries; booking technician visits to sites or arranging for collection of machinery back to site for technical support.
- Primary contact for all parts enquiries, assisting customers with parts identification and processing parts orders.
- Manage and lead the mobile service team and internal technicians. Taking daily control of diary activity to ensure customer needs are met.
- Develop future retail parts & service strategy, growth and service levels
- Manage local inventory levels and purchasing activity to achieve first class customer service and fill rates from efficient stock levels and emergency order responses.
- Run parts promotion and local roll out of parts marketing programs and initiatives.
- Responsibility for driving Reesink IRE Ltd to achieve “GOLD” standards on the KPI Scorecard’s
- Manage and monitor pricing policies on parts and service and competiveness in the market. Understanding market needs and drivers and responding with initiatives or programmes where necessary
- Liaise with the General Manager on action plans, reporting, departmental budgets and future business and department strategy
- Liaise with the General Manager and Marketing Manager in the preparation and delivery of media and marketing activity for aftersales programmes, including parts activity and developments, and brand awareness and promotion
- Follow up on product installations from aftersales perspective
- To plan and conduct regular visits to customers to promote parts and service
- Actively push and promote service contracts to customers within the territory
- To attend product and technical training events related to technical service and personal development training, as required
- Key holder responsibility for site security
- Adhere to Reesink Ire. Limited policy and procedures
The person
- Excellent communication, both written and verbal
- Good organisation and administrative skills.
- Technical knowledge of engines, hydraulics and electrics.
- Confident, articulate, and professional speaking abilities
- Strong analytical and problem-solving skills.
- Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning
- Strong knowledge of Microsoft Office
- Ability to multi-task
- Team Player
- Solution driven
Job core competencies
- Customer orientation
- Collaboration
- Innovation
- Integrity
- Problem solving skills
- Result orientation
- Expertise
- Collaboration
To apply, please email your CV and a covering letter to recruitment@reesinkuk.co.uk
General Operative | Nurney
As a General Operative in our small and busy team, you’ll provide an excellent support to both internal colleagues and our customers on a daily basis and a timely manner. This multifaceted role comes with full training, and numerous development opportunities within the business. You will be required to carry out a range of practical tasks assisting the team in the day to day running of the branch. An interest in machinery would be an asset to this role, as well as previous experience of working in a warehousing environment.
The role
- Goods Inwards: checking supplier’s deliveries against delivery notes, locating in the warehouse and receiving on to our in-house computer system.
- Conduct stock rotation and reconciliation.
- Enter data using the in-house company computer system.
- Picking and packing of parts orders daily, ensuring timely shipping to meet customer expectations.
- Cleaning the warehouse and yard area as required.
- Loading the goods onto trucks for shipping.
- Adhere to the Company’s policies and procedures
- Effective support of the management of health & safety within the department, ensuring safe systems and work practices are observed.
- A continuous development attitude and approach is required to personal development & skills training, attending internal and supplier training events and meetings related to department activities, as required.
- Any additional tasks required by the business.
- This is an excellent opportunity to join a growing Irish business representing internationally recognised brands.
To apply, please email your CV and a covering letter to recruitment@reesinkuk.co.uk
Mobile Service Technician | Burwell
Home based roles | 1 x Cambridge area | 1 x Essex area
To provide practical, field, technical and repair support to end user customers of the brands enhancing their product satisfaction and experience. To respond to the daily service & repair needs at locations outlined by the Service Manager. Focused on a ‘first time fix’ performance target and effectively managing your personal time and communication.
The role
- To carry out all servicing and repairs on Toro and other manufacturers equipment as required by customers.
- Effectively diagnosing repair faults (mechanical, electrical or hydraulic).
- To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are represented favourably at all times.
- To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement.
- Ensuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and required.
- To take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control – whether working alone or with other members of staff.
- Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment.
- To escalate more complex issues to the Service Manager with a written job sheet.
- To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager.
- To maintain a good personal appearance, ensuring a professional image at all times.
- Maintain a good clean vehicle condition and appearance implementing servicing requirements according to the manufacturer’s recommendations.
- To attend product and technical training events related to technical service and personal development training, as required, maintaining hands on practical skills.
- Adhere to Company policy and procedures at all times.
The person
- Excellent communication, both written and verbal.
- Confident, articulate, and professional speaking abilities.
- Strong analytical and problem-solving skills.
- Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning.
- Strong knowledge of Microsoft Office.
- Ability to multi-task.
- Team Player.
- Solution driven.
Job core competencies
- Customer orientation
- Collaboration
- Innovation
- Integrity
- Problem solving skills
- Result orientation
- Expertise
- Collaboration
To apply, please email your CV and a covering letter to recruitment@reesinkuk.co.uk
Area Sales | London
To promote the sales and support services of all Reesink Turfcare products. To provide product advice, demonstrations, and quotations to end user customers and to work with customer support colleagues and nominated service centre/branches to ensure superior customer support.
The role
- To enhance the sales levels and market penetration of Turfcare Equipment products within your territory, in accordance with annual KPI’s by providing timely customer demonstrations, quotations and advice which ultimately lead to market share growth.
- Establish new customer leads and continued customer relationships designed to provide business growth through existing accounts and new business opportunities.
- To deliver and assist service centre & support staff in understanding products through technical sales advice. Promote to end users all services to enhance aftermarket business growth.
- Oversee and hold overall responsibility for all aspects of Turfcare Equipment sales activities within your territory including management of the sales process for each customer from quotation to delivery & amp; installation, finance quotations, end of lease returns and self-billing requirements.
- Taking responsibility for items of demonstration product that are held within your territory for the sole purpose of availability for end user customer demonstrations. Liaising with the demonstration department or regional demonstrator for organising and carrying out other end user customer demonstrations with products normally only held in the region or St Neots.
- Liaising with the internal departments on all sales initiatives and programmes and technical product issues and developments.
- Responsible for all product installations within your territory and qualification of customer satisfaction post-delivery.
- Responsible for all product operator and handover training within your territory with assistance from the training department and staff.
- Keep the company CRM tool updated with regular customer contact details, information, and product inventories.
- Responsibility for carrying out the promotion of all sales and marketing campaigns liaising with the Sales and Marketing Managers.
- Responsible for ensuring the product registration database is kept updated by overseeing the registration process used by end user customers and service centres.
- Achieve consistent performance in meeting agreed bonus targets and KPI’s.
The person
- Excellent communication, both written and verbal.
- Confident, articulate, and professional speaking abilities.
- Strong analytical and problem-solving skills.
- Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning.
- Strong knowledge of Microsoft Office.
- Ability to multi-task.
- Team Player.
- Solution driven.
Job core competencies
- Customer orientation
- Collaboration
- Innovation
- Integrity
- Problem solving skills
- Result orientation
- Expertise
- Collaboration
To apply, please email your CV and a covering letter to recruitment@reesinkuk.co.uk
Mobile Service Technician | Sheffield Park
To provide practical, field, technical and repair support to end user customers of the brands enhancing their product satisfaction and experience. To respond to the daily service & repair needs at locations outlined by the Service Manager. Focused on a ‘first time fix’ performance target and effectively managing your personal time and communication.
The role
- To carry out all servicing and repairs on Toro and other manufacturers equipment as required by customers.
- Effectively diagnosing repair faults (mechanical, electrical or hydraulic).
- To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are represented favourably at all times.
- To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement.
- Ensuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and required.
- To take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control – whether working alone or with other members of staff.
- Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment.
- To escalate more complex issues to the Service Manager with a written job sheet.
- To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager.
- To maintain a good personal appearance, ensuring a professional image at all times.
- Maintain a good clean vehicle condition and appearance implementing servicing requirements according to the manufacturer’s recommendations.
- To attend product and technical training events related to technical service and personal development training, as required, maintaining hands on practical skills.
- Adhere to Company policy and procedures at all times.
The person
- Excellent communication, both written and verbal.
- Confident, articulate, and professional speaking abilities.
- Strong analytical and problem-solving skills.
- Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning.
- Strong knowledge of Microsoft Office.
- Ability to multi-task.
- Team Player.
- Solution driven.
Job core competencies
- Customer orientation
- Collaboration
- Innovation
- Integrity
- Problem solving skills
- Result orientation
- Expertise
- Collaboration
To apply, please email your CV and a covering letter to recruitment@reesinkuk.co.uk
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Tell us about yourself
If you’re interested in working for us look out for job opportunities advertised in the turfcare trade press, follow our social media, or send us a message with your CV to info@reesinkturfcare.co.uk.
